Part one of our Executive Q&A is now live!
20/04/2020
We asked you to send in any questions or concerns you wanted to ask our Executive team- that’s our Chief Executive, Director of Development, Director of Operations, Director of Business Change and Director of Finance. We had over 200 questions submitted, from more general enquiries about what we do, to questions about what we’re doing to help our residents through the changes that the coronavirus pandemic has caused in many people’s lives.
A lot of questions or concerns had similar themes, so we brought our Executive team together to answer as many of these as possible. As we had so many of you reach out with your questions, we will be releasing the Q&A in two parts. We’ve broken down the key topics covered in part one and added time stamps for when each one comes up in the video. You can use these time stamps to skip to the topics you want to know about if you’re short on time:
- (00:38) Introductions
- (01:26) COVID-19 and rent and service charge payments
- (08:04) Making payments during the lockdown
- (08:39) Financial support for people who do not qualify for Universal Credit
- (09:37) COVID-19 and support for vulnerable residents
- (12:19) Anti-social behaviour during the lockdown
- (14:05) What services are Origin providing during the lockdown?
- (17:46) My home: kitchen/bathroom upgrades, buying your property
- (20:19) Calculation of service charges
- (22:58) Gas, electrical and fire safety checks and work during the lockdown
- (26:20) Fire safety measures/ policies
- (28:47) Cleaning in communal areas
- (29:37) Our contact details
You can watch the second part of the Q&A
here.
Thank you for all of the questions you sent in! It’s really important to us that we continue a dialogue with you throughout this lockdown and respond to the questions or concerns that you have. If sent us a question along with your name and contact details, we will get back to you individually. If you didn't include your contact details with your question and would like to talk to us about it, please contact us by: