The Resident Scrutiny group involves up to 10 residents that come together to review a service area agreed with the Customer Services Committee (sub-committee of our board). At the end of a review the group will make recommendations supported with actions that are monitored by our spotlight panel. New residents will be recruited for another review to ensure that we are always involving different residents. Support and training is provided by an independent facilitator, TPAS and our Community Development team.
By joining the Resident Scrutiny Group, you will work as part of a team with other residents to give us an independent view of our policy, highlighting what works well and what needs improving.
In 2020/21, the areas to be reviewed are controlled parking policy and complaints handling.
Parking policy scrutiny
We are currently working with our resident scrutiny group to review our controlled parking policy.
Please see minutes from our parking scrutiny meetings below:
10 September 2020
19 November 2020
16 December 2020
To get involved or find out more, complete the form below or email us at: email@example.com. Alternatively, call 0207 391 5176.