Our Responsibility
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Your Responsibility
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External Repairs
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Outside drains and gullies within the property boundary.
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Roofs, chimneys, downpipes, and gutters.
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Boundary walls and fences separating your home from communal spaces, public footpaths, or roads.
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Maintaining external walls, paths, and steps.
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Outbuildings – sheds, garages. **
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Keeping drains and gullies clear of debris, fats, and wipes. Clearing minor blockages. *
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Fences between you and your neighbours. If these are unsafe, we will make safe or remove. These will not be replaced.
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Maintaining private gardens and balconies or clearing rubbish from them.
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Maintaining patio areas not installed by Origin.
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Any outbuilding not installed by Origin.
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Walls, windows, doors, floors, and other internal repairs
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Plumbing and pipes
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Heating and electrics
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Fixed controllable heating systems, gas fired boilers, storage heaters, radiators, and gas supply pipe work.
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Electric immersion heaters fitted to hot water storage cylinders.
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Mains operated fire or smoke alarms that we installed.
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Communal door entry systems and intercoms.
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Air extraction systems.
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Communal TV aerials.
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Replacing any type of light bulbs, fluorescent tubes, and starter motors.
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Resetting trip switches.
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Repairs to your own portable heaters or electrical items.
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Regular testing of smoke alarms.
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Front doorbells.
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Phone points or internal TV points.
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