Coronavirus update

We have now closed all of our office reception areas.  If you want to get in touch please call, email or use the contact form.

If you have a visit booked in we will now call you instead. We will be carrying out essential repairs only.  At the time of booking a repair we will be asking you additional questions linked to the virus and before we come out to do the repair you will be asked again so that we can make sure our staff are safe. You will be asked to confine yourself to separate rooms from where the operative is working.  

You can use our chatbot to ask most general questions, report a repair and find out your rent balance. 

Please let us know immediately if you are self-isolating or you, a family member or another person in your home develops symptoms.

If your building has a communal garden or outdoor space, please make sure you are follow social distancing guidelines when using it. All households need the opportunity to use this space, so please limit your time in outdoor communal areas to one hour per day. Communal gardens are for resident use only.

What are our essential services?

  • No electrics
  • No heating or hot water
  • Major flooding/serious leaks
  • Lift breakdown
  • Entrance door insecure
  • Fire door replacement
  • Keys and fobs – access/replacement
  • Common area lighting
  • Major trip hazards in common areas
  • Lighting in bathrooms and kitchens
  • Individual cooking facilities where provided by Origin
  • Anything which presents a risk of personal injury
  • Essential fire safety works
  • Compliance inspections/servicing eg
    • Water checks
    • Gas installation checks
    • Electrical checks
    • Fire safety
    • Fire Alarm fitting, testing and servicing

Our caretakers and cleaners will still be working and our Pest Control work will be on a case by case basis as agreed with our contractor.

Please keep a 2m/6ft distance to enable them to carry on with their work. Please only leave your rubbish in the designated areas and do not fly-tip.‚Äč

If our staff are present in your homes, please do not enter the room they are working in so that we can continue to maintain services. We will not be able to come into your home if you or a family member are self-isolating.

If you would like to make a payment

You can make a payment on our website here or call us on 0300 323 0325.

What if I am off ill or self-isolating and can’t pay my rent or have lost my job?

Please call us and ask to speak to the income team. We have specialist financial advisers who will be able to talk you through the options available.  Our aim is to offer support  in these circumstances including welfare benefits advice and offering realistic repayment arrangements if you fall behind with your rent.

You may be able to get Statutory Sick Pay (SSP) from your employer.

If you’re not eligible for SSP, you might be able to claim Employment and Support Allowance (ESA) if you’re ill, or elements of Universal Credit if you need help with costs like children or housing.
You will no longer have to go to the Jobcentre Plus to claim Universal Credit if you’re advised to self isolate.

Further information

You can find out the latest on the coronavirus by visiting:
Government advice:
NHS advice:

Supporting people

If you are self-isolating there are apps or join a local Facebook Group where people are volunteering to deliver shopping or help out in some way. or search If someone asks for your card details or money - this is likely to be fraud and not a helpful neighbour,  There is a likely to be phising emails where people may ask for personal details. Please do not give personal details, if you are unsure please  get in touch.