Coronavirus 

On 12 July, the government confirmed that lockdown restrictions will be lifted from 19 July. This means that:
 
  • There are no limits on how many people can meet

  • One metre social distancing guidance has lifted except in places like hospitals and passport control

  • Masks are no longer required by law, but the government still expects and recommends them in crowded and enclosed spaces and some shops and transport services still require you to wear a mask

  • Nightclubs can reopen and pubs and restaurants do not have to do table-service only

  • No limits on guests at weddings and funerals

  • No limits on people attending communal worship, concerts, theatres or sports events

  • No limits on visitors to care homes 

  • From 16 August, most Covid restrictions in schools, including "bubbles", will end

  • From 16 August, fully vaccinated adults will not need to self-isolate after contact with a positive case.

  • The requirement to self-isolate for 10 days is still in place for those who test positive for Covid-19

 
What does this mean for our services to you? 
 
  • We will continue to provide all services as we have done since the initial lockdown including repairs, servicing of heating systems and other safety-related work, estate services such as cleaning and rubbish clearance
     

  • Where staff and our contractors are required to visit you or a site, we will continue take precautions – including social distancing and face coverings while less than 1 metre from others on site or in your home. 
     

  • The majority of repairs, compliance and health and safety inspections and visits will take place in person, with some done by video call.
     

  • When moving out of your home, there will be a blend of digital sign-off and in-person sign off with increasing in-person sign offs.
     

  • Joint estate inspections with residents will restart, with Neighbourhood Explorers and estate walkabouts restarting from 16 August.
     

  • We will reopen community halls with and advise those booking to take necessary covid precautions.
     

  • Communal lounges in retirement housing will reopen with all seating one-metre apart. We’re encouraging people to continue wearing masks in groups and visitors must wear masks.
     

  • We will continue to offer appointments with our Neighbourhood Managers, Home Ownership and Income teams which are available either online or by phone. Get in touch here or book an appointment. 
     

  • If you report a repair we will contact you to see when you would like the work done, ensure we work safely in your home and ask you to help us. You can read more about how we work safely in your home.  Please let us know if anyone in your home is displaying any Covid-19 symptoms. 
     

  • You can contact us by phone, email, through the website using the Chat Bot or an enquiry form, you can also send us a Whatsapp message or use social media if you need to get in touch. Get in touch here.
     

  • Our ChatBot is available 24/7 and can answer most questions for you – including sending you a rent statement, or being able to report a repair.
     

  • Our reception service at Eversholt St will remain open 9am to 4pm, Monday to Friday, closing for half an hour at from 12:30-1pm to enable a break for staff and for cleaning.