My account

The Origin Housing customer portal is now closed. This means that you will no longer be able to log on online to view your rent statements, make a payment or report a repair through your self-service account.

We are doing this as we are going to be developing a new online service which will let you do more when you log in. If you would like to be a tester or take part in this project please email and let us know.

In the meantime, you can report a repair (please call if an emergency repair) or make a payment  by visiting 

Ask the Chat Bot
We have a Chat Bot that can help you get the following information:

  • Finding out your account balance
  • When was your latest payment
  • What was the last repair you raised
  • What was the last communal repair you raised
  • Look up a repair status by using a job number

Need help paying your rent

If you are struggling to pay your rent, please get in touch and we can help you.