We’re here to help when things go wrong

We know sometimes we don’t get things right and you may need to raise a complaint with us. If something has gone wrong or the service provided to you hasn’t lived up to our standards please let us know, so we can learn from the mistake and get things right for you. There is more information about how and when to make a complaint on our make a complaint page.
 
Please let us know if you’re having any issues by emailing enquries@originhousing.org.uk, or by calling 0300 323 0325 if your issue isn’t resolved, you then have the option to raise a formal complaint. We have a Complaints Team who work to ensure we know the details of what’s gone wrong and will work with you to help find a solution with you to put it right.

To contact the team to make a formal complaint please email complaints@originhousing.org.uk or call us and ask to speak with a member of the Complaints Team.
 
If you don’t feel your Complaint has been addressed by our Complaints Team following our complaints process, you also have the option to complain through the Housing Ombudsman, an independent service that is there to help ensure you’re treated fairly and your complaint is fully investigated.

You can find more detail on how to complain through the ombudsman by following the link below.
https://www.housing-ombudsman.org.uk/residents/make-a-complaint/