The roadmap out of lockdown for our services


We’ve made a roadmap for our services with key dates and adjustments we’re making in line with the gradual ease out of lockdown. These plans may change in response to government guidance. All residents will get a copy of this in your next rent statement, which you should receive within the next few of days. Click the image below to download a high resolution PDF version.


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Monday 12 April

Reception services

  • Eversholt St reception area reopens- covid-secure set up

  • Watermill Lane Office remains closed

  • Ponders End and other Care and Support offices remain open

Repairs, compliance and health and safety work

  • Home visits to continue for repairs and fire safety work

  • Estate inspections carried out in person where possible

  • All compliance and health and safety work continues as it did  before covid, with digital options used where possible

Estate and housing services

  • Cleaning and caretaking services continue as usual

  • Neighbourhood manager audits and visits - mainly virtual 

Lettings and sales

  • Digital viewings continue, tenancies and purchase agreements are signed online, keys handed over in-person


  • Our community halls remain closed


Monday 17 May

Services remain the same with these changes:

  • We aim to do more visits to your homes where possible.

  • Community halls can re-open with limited usage-social distancing and covid-secure measures     in place.


Monday 21 June

Services remain the same with these changes:

Reception services

  • ‚ÄčAssisted self-serve available in Eversholt St reception

  • Review of Watermill Lane completed

Repairs, compliance and health and safety work

  • Inspections and visits: majority will take place in person but some will be done through video calls

Moving out

  • Blend of digital sign-off and in person sign off with increasing in person sign offs 


  • Neighbourhood explorers and estate walkabouts to re-start

  • Joint estate inspections with residents re-start

  • Community halls reopen in full