Have your say on how social housing landlords measure tenant satisfaction

Consultation on the introduction of tenant satisfaction measures

The Regulator of Social Housing is looking for views on its proposals for tenant satisfaction measures which are part of bringing about changes to consumer regulations. These are set out in the Government’s ‘The Charter for Social Housing Residents: Social Housing White Paper’ published in November 2020.

The measures would provide data about social housing landlords’ performance and the quality of their services to help tenants hold their landlord to account and help Regulator of Social Housing in its future consumer regulation role.

Have your say on how social housing landlords measure tenant satisfaction here.
The consultation closes at 6:30pm on 3 March 2022