Changes to parking charges


Following a recent review of our parking policy we have stopped charges for parking bays. All charges have been stopped from 1 April 2021 and residents parking bay accounts have been adjusted.  
All residents with parking charges in their area have been notified by letter.  
If you rent a parking bay from us you may apply for a refund by completing a form online at The refund will be credited to your bank account within 28 working days of us receiving the signed refund form.  
If you pay for your parking bay by Direct Debit, we have arranged for this to be cancelled. If you pay by Standing Order you will need to contact your bank to get this cancelled.  
There is nothing else you need to do for now but if you do have any questions please call on 020 7209 9313 or email at  

Will I still be able to keep my allocated bay?
Yes, you will keep your allocated bay/s. The only change is that you will no longer be charged for your bay. Please do continue to display your permit clearly to ensure you do not receive a parking ticket. Parking enforcement will still be active in your area.

Why have you stopped charges for parking bays?
Following a parking complaint from one of our sites, our Scrutiny Task and Finish Group reviewed our Parking Policy and submitted recommendations for improvement. From this, we have agreed to stop all charges for parking bays.

Why have the charges stopped from 1 April 2021?
This was when the Scrutiny groups recommendations were submitted and agreed by our Customer Services Committee.

I have received a parking ticket; do I still need to pay for this?
Yes, if parking patrols are in your area, you will still need to pay for any outstanding tickets and continue to clearly display your permit to deter any further tickets.

Can we just park anywhere now?
Parking arrangements have not changed. Parking arrangements differ from site to site. Please check your lease or tenancy agreement or contact us if you are unsure about your own parking arrangements.

Do we still need to display our permit?
Yes, please continue to clearly show your permit to ensure you do not receive any parking tickets.

I would like to start parking in my street, but I need a permit, how to I receive one?
If you live in an area where there is a parking permit scheme contact your Neighbourhood Manager who will be able to advise the cost of a permit and how to apply for one.

How do I apply for a bay or check where I am on the waiting list?
Please get in touch with your Neighbourhood Manager who will be able to provide further information as parking allocation is different site to site.

Can I apply for a refund over the phone?
Unfortunately, due to GDPR we are unable to do this over the phone. Please complete the online form by clicking the link below.

It will take you to a DocuSign form and all you need is your rent account number and the amount you would like refunded. You can call Cherish on 0207 2099313 or email if you need any help with this.