Our digital services

Since the pandemic began, we’ve improved our digital services and introduced new options so you can get in touch, access our services and get your questions answered at a time that suits you.

As well as our phone line, and Enquiries email address, our Customer Resolution team can be reached through Whatsapp on Monday to Friday from 9am to 5pm. To get in touch, select the Whatsapp option on the Contact Us page of our website.

We've also launched the Origin Online Account, which makes it quick and easy for you to manage your home on the go. You can use your Origin Online Account to view information about your tenancy, recent payments and your latest rent statement. You can also quickly and easily report a repair, make a payment, order a new rent card and request a refund. Sign up for your account here: www.originhousing.org.uk/my-account

You can use the Chatbot at the bottom right of our website 24/7 to ask us questions, check your account balance and latest payment, report a repair, check the status of a repair, check who your Neighbourhood Manager is and request a call back.

To make it easier for you to speak to your Neighbourhood Manager about your home or local neighbourhood, or to speak to an Income Officer about any money worries you may have, we’ve made an appointment booking system on our website. You can book an appointment with them at a time that suits you here.

We hope you enjoy using our new and improved digital services!